Refund policy

Effective from 23 September 2026

You can send back anything you bought on raveshop.com within 14 days of receiving it, without giving a reason. This page explains how, what it costs and when you get your money back. The seller is RAVESHOP EUROPE s.r.o., Rybná 716/24, 110 00 Praha 1, Czech Republic, Company ID 06998011.

In short

• 14 days to withdraw, counted from the day you receive the goods.
• Tell us first: use the Withdraw from contract page, or email info@raveshop.com.
• Send it back within 14 days of telling us. You pay the return postage.
• Refund within 14 days of your withdrawal, to the original payment method. We can wait until the goods arrive back or you show us proof that you sent them.
• Not returnable once opened: sealed hygiene items such as earplugs and supplements.

1. Your right to withdraw

If you buy as a consumer, you can withdraw from the purchase contract within 14 days without giving any reason. The 14 days start on the day you, or a person you name other than the courier, receive the goods. If one order arrives in several parcels, they start on the day you receive the last parcel.

To meet the deadline, it is enough to send us your withdrawal statement before the 14 days run out.

2. How to withdraw

Choose whichever is easiest for you:

• Online: go to Withdraw from contract, fill in your order number and email, and press Confirm withdrawal.
• By email: write to info@raveshop.com with your order number and the items you are returning.
• By form: use the model withdrawal form at the end of this page and send it by email or post. Using it is optional.

We confirm receipt of your withdrawal by email without undue delay, including its content and the date and time we received it.

3. Sending the goods back

Send the goods back no later than 14 days after you withdrew, to:

Fulfillment CZ s.r.o. / RAVEshop
Úžice 341/2, 277 45 Úžice, Czech Republic

Please put a note in the parcel with your order number and the name and code of each product you are returning. Pack the goods well, ideally in their original packaging, so that nothing gets damaged on the way.

You pay the direct cost of returning the goods. We recommend a trackable service, because the parcel is your responsibility until it reaches us.

4. Condition of returned goods

You can handle and try on the goods the way you would in a shop. Try on bodysuits, bikini pieces and anything else worn close to the skin over your own underwear. Please leave labels attached.

If the goods come back worn, washed, damaged, dirty or used beyond what is needed to check their nature, characteristics and functioning, you are liable for the resulting loss in value. We may deduct that amount from your refund.

5. Your refund

We refund everything we received from you under the contract, including the original delivery cost, without undue delay and at the latest within 14 days of receiving your withdrawal.

• We refund to the payment method you used, unless you expressly agree to another method at no extra cost to you.
• If you chose a delivery method more expensive than the cheapest one we offer, we refund delivery only up to the price of the cheapest option.
• We may withhold the refund until we receive the goods back or you prove that you sent them, whichever is earlier.

6. What cannot be returned

You cannot withdraw from a contract for:

• sealed goods that are not suitable for return for health protection or hygiene reasons, once you have unsealed them after delivery. This applies to earplugs and supplements whose seal or packaging has been opened;
• goods made to your specifications or clearly personalised;
• goods that were inseparably mixed with other items after delivery;
• other cases listed in Section 1837 of the Czech Civil Code.

7. Wrong size or colour

If you need a different size or colour, the quickest way is to place a new order for the piece you want and send the first one back under this policy.

8. Faulty, damaged or wrong items

A withdrawal is not the same as a complaint. If something arrives faulty, damaged or different from what you ordered, you have the rights described in section 8 of our Terms of service, for 24 months from delivery. Write to info@raveshop.com first and include your order number and a short description or photo of the problem. For a justified complaint we reimburse your reasonable costs, including the postage.

If the parcel itself arrives visibly damaged, tell the courier on delivery and let us know straight away.

9. Business customers

The right of withdrawal applies to consumers only. If you bought as a business, write to us and we will look at your request individually.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: RAVESHOP EUROPE s.r.o., Rybná 716/24, 110 00 Praha 1, Czech Republic, info@raveshop.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on: ____________ / Received on: ____________

Order number: ____________

Goods: ____________

Name of consumer: ____________

Address of consumer: ____________

Signature of consumer (only if this form is sent on paper): ____________

Date: ____________