Terms of service

Effective from 23 September 2026

1. Who we are

The online store at raveshop.com is operated by:

RAVESHOP EUROPE s.r.o.
Rybná 716/24, Staré Město, 110 00 Praha 1, Czech Republic
Company ID (IČO): 06998011
VAT number: CZ06998011
Registered in the Commercial Register kept by the Municipal Court in Prague, file C 292764
Email: info@raveshop.com
Phone: +420 605 425 960

In these terms, "we" or "the seller" means RAVESHOP EUROPE s.r.o. and "you" or "the buyer" means the person buying from us.

2. Scope of these terms

2.1 These terms set out the rights and obligations between us and you when you buy goods through raveshop.com. They are issued under the Czech Civil Code (Act No. 89/2012 Coll.) and form part of every purchase contract. Anything we agree with you individually takes precedence over these terms.

2.2 If you buy as a consumer, meaning outside your trade, business or profession, you also have every right that the consumer protection law of your country gives you. Nothing in these terms limits those rights.

2.3 If you buy as a business, the provisions on the right of withdrawal do not apply to you.

2.4 The contract and these terms are concluded in English. We archive the contract electronically. It is not publicly accessible, and you receive its key content in your order confirmation email.

3. Products and prices

3.1 Each product page shows the product's main characteristics and its price. Prices are in euros and include VAT. Delivery costs are added at checkout and shown before you place the order.

3.2 The products shown in the store are an invitation to buy, not a binding offer. Prices stay valid for as long as they are displayed.

3.3 Photos show the actual products. Colours can look different on screen, especially holographic, mirror, metallic and UV reactive finishes.

3.4 Discounts cannot be combined with each other unless we say otherwise.

3.5 If a price is displayed with an obvious technical error, we do not have to deliver at that price, even if you received an automatic order confirmation. We will tell you without delay and offer you the goods at the correct price. The contract is formed only if you accept that offer. If you have already paid and do not accept it, we refund you in full within 14 days.

4. Ordering and the contract

4.1 You can order as a guest or through your customer account. You choose the products, their quantity, and the delivery and payment method at checkout.

4.2 Before you place the order you can check and change everything you entered. You place the order by pressing the payment button at the end of checkout. By placing an order you confirm that you have read these terms.

4.3 Right after you order, we send an order confirmation to the email address you entered. The purchase contract is concluded when we send this confirmation.

4.4 If we cannot fulfil part of your order, for example because an item sold out at the same moment, we tell you by email and refund that part in full within 14 days. We may also cancel an order when goods are out of stock or no longer available from the manufacturer or supplier. In that case we refund everything you paid, including delivery, within 14 days.

4.5 If you want to cancel an order that has not been dispatched yet, write to info@raveshop.com as soon as possible. Once an order has left our warehouse, use your right of withdrawal instead (section 7).

4.6 Your own costs of using the internet or phone to order are borne by you and are not charged at any special rate.

5. Customer account

5.1 You can buy without an account. If you create one, you can see your orders and addresses in it.

5.2 You must give correct and true information and keep it up to date. Keep your login details private and do not let anyone else use your account. We are not responsible for misuse of your account by third parties.

5.3 We may close an account that has not been used for a long time or whose holder breaches these terms. The account may occasionally be unavailable because of maintenance of our systems or those of third parties.

6. Payment and delivery

6.1 You pay when you place the order, using one of the payment methods shown at checkout. Payments are processed by our payment providers. We never see or store your full card details.

6.2 Together with the price of the goods you pay the delivery cost for your country, as shown at checkout. Delivery is free for orders of €100 or more. Details are in our Shipping policy.

6.3 We ship from our warehouse in the Czech Republic by a courier service such as GLS or Packeta, to the address you enter at checkout.

6.4 If a parcel has to be delivered again, or delivered differently from the order, for reasons on your side, you pay the extra delivery cost.

6.5 When you receive the parcel, check that the packaging is intact. If it is damaged, tell the courier straight away and let us know. If the packaging shows signs that someone has opened the parcel, you do not have to accept it.

6.6 You become the owner of the goods once you have paid the full price, including delivery, and received them. The risk of damage or loss passes to you when you or a person you name receives the goods.

6.7 Your order confirmation email serves as your receipt. If you need a VAT invoice, write to us.

7. Right of withdrawal

7.1 As a consumer you can withdraw from the contract within 14 days without giving any reason. The period starts on the day you, or a person you name other than the courier, receive the goods. If one order arrives in several parcels, it starts when you receive the last one.

7.2 You can withdraw using the withdrawal function on our website, by email, or with the model withdrawal form. The full procedure, the return address, the costs, the refund rules and the exceptions are set out in our Returns and refund policy, which forms part of these terms.

7.3 You cannot withdraw from a contract for sealed goods that are not suitable for return for health protection or hygiene reasons once you have unsealed them after delivery, for example earplugs or supplements whose seal has been opened. The other exceptions under Section 1837 of the Czech Civil Code also apply.

7.4 You pay the direct cost of returning the goods.

8. Defective goods and complaints

8.1 We are responsible for making sure the goods have no defects when you receive them. In particular, they must have the characteristics we agreed or described, be fit for their usual purpose, come in the right quantity, and comply with the law.

8.2 You can exercise your rights for a defect that appears within 24 months of receiving the goods. If a defect appears within one year of receipt, it is presumed to have existed when you received the goods, unless the nature of the goods or the defect rules this out. If a period of use is stated on the goods, their packaging or instructions, the provisions on a quality guarantee apply for that period.

8.3 These rights do not cover:

• normal wear and tear from ordinary use;
• a defect for which a lower price was agreed;
• damage caused by using the goods contrary to their instructions, by improper use or care, by use in conditions unusual for that type of product, or by natural forces;
• a defect you knew about before receiving the goods or caused yourself.

8.4 How to make a complaint. Write to info@raveshop.com without undue delay after you find the defect. Describe the defect and include your order number and your name. Then send the goods to:

Fulfillment CZ s.r.o. / RAVEshop
Úžice 341/2, 277 45 Úžice, Czech Republic

Put a note in the parcel with your order number and the name and code of the product you are sending back.

8.5 You can ask for the goods to be repaired or replaced. We may refuse your choice only if it is impossible or unreasonably expensive compared with the other option. If repair or replacement is not possible, if we refuse it or fail to carry it out within a reasonable time, if the same defect keeps coming back, or if the defect is a material breach of the contract, you can ask for a reasonable price reduction or withdraw from the contract. You cannot withdraw for an insignificant defect.

8.6 We confirm in writing, by email, when you made the complaint, what it concerns and which remedy you want. We decide on the complaint and resolve it, including removing the defect, within 30 days of receiving it, unless we agree a longer period with you. We then confirm in writing how and when the complaint was resolved, or explain why it was rejected.

8.7 For a justified complaint you are entitled to reimbursement of the reasonable costs you incurred, including the postage for sending us the goods.

8.8 These rights are governed in particular by the Czech Civil Code and the Czech Consumer Protection Act (No. 634/1992 Coll.).

9. Communication

We communicate with you in writing by email. We send messages to the email address in your order or customer account. You can write to us at info@raveshop.com.

10. Personal data

We treat everything you tell us as confidential. How we process your personal data is explained in our Privacy policy.

11. Out-of-court dispute resolution

11.1 If you are a consumer and we cannot resolve a complaint between us, you can turn to the body responsible for out-of-court resolution of consumer disputes:

Czech Trade Inspection Authority (Česká obchodní inspekce)
Central Inspectorate, ADR Department
Gorazdova 1969/24, 120 00 Praha 2, Czech Republic
Email: adr@coi.gov.cz
Web: coi.gov.cz/en/information-about-adr

11.2 For disputes with a trader in another EU country, the European Consumer Centre in your country can help. In the Czech Republic this is the European Consumer Centre Czech Republic, evropskyspotrebitel.cz.

11.3 We are authorised to sell goods on the basis of a trade licence. Trade licensing supervision is carried out by the competent trade licensing office. The Czech Trade Inspection Authority supervises compliance with the Consumer Protection Act.

12. Final provisions

12.1 These terms and the contract are governed by Czech law. If you are a consumer living in another EU country, this choice of law does not take away the protection given to you by the mandatory provisions of the law of that country.

12.2 We are not bound by any code of conduct within the meaning of Section 1826(1)(e) of the Czech Civil Code.

12.3 All rights to the content of raveshop.com, including texts, photos, videos, graphics, trademarks and logos, belong to us or our licensors. You may not copy, modify or otherwise use the website or any part of it without our consent.

12.4 You must not use the store in a way that could harm its operation, or allow anyone to interfere with or misuse its software or other components. We are not responsible for errors caused by third parties interfering with the store or by using it contrary to its purpose.

12.5 We may change these terms. Orders are always governed by the version in force when they were placed.

12.6 The model withdrawal form is part of our Returns and refund policy.